How can we help?
Choose your game for answers about saved progress, ads and privacy, or email us.
Choose your game
Common questions
Where is my progress saved?
Your progress is saved on your phone, and our games never send it anywhere.
There is no cloud save, so clearing the app’s data, moving to a new phone or uninstalling a game can erase it, unless your phone backs it up.
Can you restore my progress?
We can’t restore a save we never received.
How do I change my advertising consent?
- DO NOT THROW: open Settings in the game and tap Privacy choices.
- DO NOT MATCH: open Settings in the game and tap Privacy options. The button appears where Google’s consent form applies.
- In either game, you can also reset or delete your advertising ID in your phone’s settings.
How do I make a privacy request?
Email hello@theplain.works and name the game in the subject. Each game’s privacy policy explains what it handles and your rights.
What should I include when I email?
- The game version shown in the app or store.
- Which screen you were on, and what you tapped before it happened.
- A screenshot, only if it doesn’t show anything private.
Please don’t email passwords, ID documents or card details.
Still need help?
Email us with the game name in the subject.